Grounded in how we work
Our guides come from real digitisation work in our Norwich lab, on the same equipment, turnaround and pricing as our service, and we refresh them when those change. Spotted an error? Tell us.
Immediately: Order Confirmation
You receive an email confirming your order with a summary of what you are sending and your chosen delivery options (USB, cloud, or both). If you have ordered a Media Box, it will be dispatched to you within 1–2 working days.
You Pack and Post Your Tapes
Pack your tapes securely (we send packing tips with every order) and post them to us using the prepaid label provided, or your own tracked postage. If you have ordered our Media Box, everything you need is in the box, including a prepaid return label.
We Receive and Confirm
When your parcel arrives at our lab, every item is logged and photographed. You receive an email confirming safe receipt, listing exactly what we received. That applies to every format we take, from tapes to cine reels and photos, all listed on our services page.
Digitisation (10–14 Working Days)
Your tapes are inspected, cleaned if needed, and transferred using professional equipment. Each tape is captured in real time and quality-checked. The typical turnaround is 10 to 14 working days from receipt, though smaller orders may be faster. What happens to each tape during those days is described in our lab process, step by step.
Dispatch and Delivery
Your digital files are loaded onto a USB drive and/or uploaded to your secure cloud link. Your original tapes are packed alongside the USB and sent back to you via tracked, insured courier. You receive a dispatch email with tracking information. If you are still weighing up the two, we compare USB against cloud delivery in a separate guide.
If you chose cloud delivery, you will receive your download link by email before the physical package arrives, so you can start watching straight away. Many people time this for a family gathering, which is the idea behind digitised memories as a gift.
